Coronavirus (COVID-19) Updates

In response to the coronavirus (COVID-19) outbreak and this rapidly developing situation, DNP will continue to keep partners informed of any changes in our business. As updates or new information becomes available, it will be posted it here.

 

DNP is shipping on time, but is your customer accepting deliveries?

3/25/2020

Don’t get stuck with return fees from carriers! Before submitting an order for thermal transfer ribbons, please verify that their destination is not…

  • Temporarily closed under COVID-19 mandates
  • Only accepting shipments with a signed COVID-19 disclosure

We know this is a rapidly changing situation, and we are here to help. Please contact us anytime at cdg@dnpribbons.com with questions or concerns, and continue to check back here for all the latest updates.

We are shipping on time

3/21/2020

Dear Partners,

First, let me assure you that DNP will continue to operate business as usual in Mount Pleasant and at our other three distribution points around the USA. While we take the necessary measures to protect our employees and their families, we remain fully operational and ready to fulfill your orders with on-time shipping.

Thank you for your valued feedback regarding our governor's order to close all non-life-sustaining businesses in Pennsylvania. We know that DNP's products are an essential part of a vital supply chain supporting our medical, pharmaceutical, agriculture, and food & beverage industries, and we are aware of the critical need for TTR in order to continue operating these important sectors. According to the Department of Homeland Security’s Cybersecurity and Infrastructure list, DNP's operations are considered to be critical manufacturing.

We wish you good health, and if you have any questions or concerns, please feel free to contact your DNP representative directly or email our Customer Development Group at cdg@dnp.imgcomm.com.

Mark Bjerkestrand
VP Sales & Marketing

We continue to operate as normal

3/20/2020

Dear Partners,

You may be aware that Pennsylvania's governor has ordered the closure of all non-life-sustaining businesses in the state.

At this time, it is unclear if the governor's edict pertains to our Mount Pleasant, Pennsylvania, operation. We are currently working to gain total clarity on the matter and make certain the governor understands that the products DNP manufactures are used for traceability in pharmaceutical, food & beverage, and other life-sustaining industries.

We will continue to operate business as usual in Mount Pleasant and at our other three distribution points around the USA.

Thank you for your understanding during this time, and we will continue to keep you informed of any changes in our business.

Mark Bjerkestrand
VP Sales & Marketing

DNP IAM Continues to Provide Service and Support During COVID-19 Pandemic

3/19/2020

DNP Imagingcomm America Corporation (DNP IAM) today announced its office schedule and hours will continue under normal conditions to provide service and support for its customers in the DNP community. As an organization, DNP IAM is dedicated to the health and safety of its customers and employees and will continue to provide service and support while following the guidance of global health experts at the World Health Organization and U.S. Centers for Disease Control.

The organization is closely monitoring the rapidly changing situation concerning the Coronavirus (COVID-19), and is taking action toward preventing the spread of the virus. DNP IAM has encouraged employees and customers to wash their hands frequently and regularly clean and disinfect their facility and equipment. It has also suspended all international and domestic travel for employees and postponed all non-critical visitor, vendor, and contractor meetings.

“The health and safety of our customers and team members is our main concern at this time,” says Shinichi Yamashita, President of DNP Imagingcomm America Corporation. “We understand there is a lot of uncertainty, and we are closely monitoring the situation and will continue to update our employees and customers with new information. DNP IAM has taken active measures to maintain business activity while strongly limiting team member interactions and will continue to make proactive decisions for the safety and care of our DNP community."

As reports of COVID-19 continue to increase across the country, it is raising many concerns surrounding safety. The situation is rapidly developing and new information is coming to the forefront daily. The DNP community is encouraged to follow the guidance of health experts and stay home if they feel sick.

Read the full press release here.

We are continuing to ship on time

3/17/2020

Dear Partners,

DNP Imagingcomm America Corporation is actively monitoring the rapidly changing situation in relation to the Coronavirus (COVID-19). As an organization, we are dedicated to the health and safety of our employees. As of 3/16/2020, although COVID-19 is having an impact on our lives, businesses, and on supply chains, our office schedule and hours are operating under normal conditions.

As reports of the coronavirus cases continue to increase across the country, it is raising many concerns surrounding safety. The situation is rapidly developing, and new information is coming to the forefront daily.

DNP is following the guidance of global health experts at the World Health Organization (WHO) and U.S. Centers for Disease Control (CDC) on preventing the spread of the COVID-19 virus. We are reminding our employees about frequent hand washing, we are regularly cleaning and disinfecting our facilities and equipment, we have suspended all international and domestic travel, and we have postponed all non-critical visitors, vendors and contractors. Importantly, we are asking that our employees stay home from work if they feel sick. To protect our coworkers, and to fight the virus efficiently, we have taken all measures to continue our activities while strongly limiting our team member’s interactions with others.

We will continue to communicate with you to keep you informed of any changes in our business.

Thank you for your understanding,

Shinichi Yamashita
President of DNP Imagingcomm America Corporation

DNP TTR Unaffected By Coronavirus Quarantines

1/31/2020

The World Health Organization has declared the new coronavirus outbreak a Public Health Emergency of International Concern.

While we remain hopeful that this threat is quickly contained and resolved with minimal impact to our global community, the fluid nature of this situation may affect the supply chain. Delays of international shipments have already begun and will likely continue until the situation improves.

Many of you have already reached out with concerns about our supply chain. DNP's thermal transfer ribbon supply chain for key raw materials is not, in any way, dependent upon products from China.

All of our industry-leading wax and mid-range formulations are coated at our thermal transfer ribbon headquarters in Mount Pleasant, Pennsylvania. While DNP imports some high performance products from our parent company in Japan, all DNP ribbons are converted in Mount Pleasant and shipped from one of our four U.S. distribution centers.

Rest assured that your thermal transfer ribbons will continue to ship on time, every time. Access real-time order status and shipment tracking online any time using your Partner Login.

We're here to help. Questions? Give us a call at 888-569-7222.

Read the full letter from Mark Bjerkestrand, VP of Sales & Marketing, here.

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