Privacy Policy

DNP Imagingcomm America Corporation (“DNP,” “we,” “our,” or “us”) owns and operates the site (“Site”). DNP is committed to protecting your privacy when you visit and interact with the Site. As such, DNP’s privacy practices are explained in this privacy policy (“Policy”).

This Policy contains details about how DNP collects, uses, shares and protects information from you when you use the Site.

This Policy covers only the Site identified above, and does not apply to information you may send us by other means. Other DNP sites and other online locations may have their own privacy policies, and you should consult those accordingly.

Effective Date of Policy

This Policy is effective as of July 29, 2019.

Policy Changes

DNP may update this Policy from time to time. In the event DNP changes this Policy, the changes will be posted on this page and will be effective when posted. Any changes will be immediately incorporated into this Policy, and will be prospective only, unless DNP is legally required to make retroactive changes.

Your continued use of the Site after the changes become effective constitutes your acceptance of the changes. If any changes are unacceptable to you, you should stop using the Site.

If we make a change that will substantially affect how we use and/or share personally identifiable information that DNP already collected from you, we will attempt to notify you and give you thirty (30) days to opt-in to the changes as they pertain to your information. If you do not opt-in, your information will continue to be used in a manner that is consistent with the version of this Policy under which it was collected, or the information will be deleted.

Collection of Information: Generally

Personally identifiable information (“PII”) is generally defined as information that, by itself or in combination with other information, may be able to identify you, could be used to contact you, or could reasonably be associated with you or your accounts. PII could include, yet is not limited to, your name, physical address, telephone number, email address, username and password, credit/debit card number or other financial information, IP address or other online identifiers, photograph, age, professional or employment-related information, office address and other business information, demographic information, biometric data (e.g., fingerprints), browsing or search histories, personal preferences and characteristics, state and/or federal identification numbers (e.g., driver’s license number; social security number; passport number), etc.

There are areas on the Site where you may be asked to provide DNP with PII, or where such PII or other data may be collected from you in an automated manner.

Collection of Information: What You Provide to DNP

There are several reasons DNP may ask you to provide PII on or through the Site. For example, PII (and other related data) such as name, mailing/shipping address(es), telephone number, email address, login information, company name, company address, job title, and other business or professional information may be collected from you when you:

  • Register to set up a Site account for pre-approval to purchase products through the Site;
  • Create a username and password (or security question and answer);
  • Request a sample on the Site;
  • Order and purchase products through the Site;
  • Complete and submit a form on or through the Site;
  • Request services through the Site;
  • Provide us with your feedback on DNP’s products;
  • Contact DNP with questions or comments;
  • Sign up for a mailing list or to receive other updates about products or services from DNP which may be of interest to you; and/or
  • Participate in surveys, questionnaires or contests.

By voluntarily providing to DNP the PII referenced above, you agree that we can use or share your PII in accordance with this Policy.

Collection of Information: What Other Information May be Collected

In addition to information you specifically provide to DNP, we may collect other information from you in an automated manner in order to optimize Site performance and make your overall Site experience more enjoyable.

For example, when you submit an application form to set up a Site account, DNP collects online data such as cookies, IP addresses and other potential online identifiers.


At DNP, we use cookies to optimize Site performance, gather analytical information about how you use the Site, and make your overall Site experience more enjoyable. Below, we explain how we use cookies in the course of our business operations.

What are Cookies?

Cookies are small data files that are sent to your computer hard drive, mobile or other devices (such as smartphones or tablets) via a website. These data files are placed on your computer or device when visiting our Site.

Cookies allow our Site to recognize your device when you visit us again, ensuring that you receive content that is relevant for you. This is, for example, done by saving information regarding your preferences when using the Site.

What Cookies Do We Use?

Cookies set by DNP are called “first-party cookies.” Cookies set by parties other than DNP are called “third-party cookies.” At DNP, we use both first and third-party cookies to ensure website functionality and a personalized user experience.

Cookies can be separated into the following categories:

  • Functional cookies ensure that this Site operates properly.
  • Analytical cookies allow us to measure the usage of our Site. The collected data enables us to improve our services, products and information.
  • Advertising cookies enable advertisements and/or recommendations to be tailored to your browsing behavior. By accepting these cookies you allow advertising networks to track and form a profile of your browsing activity. Please note: Even if you reject the use of advertising cookies, you may still see offers. However, these offers will not be personalized to your behavior.
  • Social media cookies allow you to share our content via social media networks. Social media networks profile and track users.

We use analytics service providers, such as Google Analytics, to help us analyze how visitors use the Site. This process uses third-party cookies to collect standard Internet log information and visitor behavior information. The information generated by the cookie about your use of this Site, including your IP address, is transmitted to Google. This information is then used to evaluate visitors’ use of the Site and to compile statistical reports on Site activity for us. If you do not want any information to be collected and used by Google Analytics, you may be able to install an opt-out add-on to your web browser. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

Our Site places the following cookies which may process certain PII:


Purpose and Other Details


Stores language/region preference


  • Google Analytics uses this to distinguish users
  • Stored for 2 years


  • Google Analytics uses this to distinguish users and sessions
  • Created when JavaScript library executes and no existing __utma cookies exists
  • Stored for 2 years from set/update
  • Updated every time data is sent to Google Analytics


  • Google Analytics uses this to determine end of browser session
  • Not used in ga.js
  • Set for interoperability with urchin.js
  • Historically operated in conjunction with _utmb cookie to determine whether user was in a new session/visit


  • Google Analytics uses this to store traffic source or campaign to explain how user reached the site
  • Created when JavaScript library executes
  • Stored for 6 months from set/update
  • Updated every time data is sent to Google Analytics


  • Google Analytics uses this to throttle request rate
  • Stored for 10 minutes


  • Used by Google Analytics to determine new sessions/visits
  • Created when JavaScript library executes and no existing _utmb cookies exist
  • Stored for 30 minutes from set/update
  • Updated every time data is sent to Google Analytics


  • Used by Google Analytics to store visitor-level custom variable data
  • Created when a developer uses the _setCustomVar method with a visitor-level custom variable
  • Was also used for the deprecated _setVar method
  • Updated every time data is sent to Google Analytics
  • Stored for 2 years from set/update


  • Stores simple message when form is submitted that can be displayed on a different page
  • Stores logged-in user's username and a 128bit encrypted key
    • This information is required to allow a user to stay logged-in to a web site without needing to submit their username and password for each page visited
    • Without this cookie, a user is unable to proceed to areas of the web site that require authenticated access
  • Stores user cart contents for ecommerce website

The above-referenced IP addresses and other data will be collected in an automated manner and managed by our marketing vendors in order to provide you with targeted ads based on what you appear to be interested in as a result of your activity online, both on our Site and elsewhere. You can opt-out of receiving targeted ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) by visiting You may opt-out of receiving targeted ads from other companies that perform targeted or interest-based advertising services, including some that we may work with, via the Digital Advertising Alliance (DAA) site at Please note that when using these ad industry opt-out tools, you may need to execute opt-outs for each browser or device that you use, and that other companies’ opt-outs may function differently than our opt-out.

How Can You Block or Delete Cookies?

If you generally do not want to accept cookies from our Site, you can reject cookies in the “cookie banner” notification window that you will see when you visit our Site for the first time. If you have previously accepted our cookies, you will no longer see this message.

Via your browser settings, you may also delete your cookies and then adjust the cookie settings on our Site again.

You may also choose to block cookies via your browser and/or computer settings. Please note that this also means that you will block cookies from other websites as well. By blocking all cookies, our Site and other websites might not function properly. Therefore, we advise you to selectively disable the undesired cookies via your browser settings.

Collection of Information: How DNP Uses Your Information

DNP uses the information we collect from you to make the Site more enjoyable and user-friendly. More specifically, we use your information, including PII, to:

  • Determine your eligibility to establish a Site account;
  • Set up and administer your Site account;
  • Send you samples that you request;
  • Process, track, and ship your Site account purchases;
  • Review and administer forms you submit on or through the Site;
  • Advise you of changes or outages related to services on the Site or our computer systems;
  • Inform you of new products, promotions, and other company and product updates;
  • Communicate with your designated Site account users regarding purchases of products through your Site account;
  • Contact you about any issues related to your product orders or for any other reason related to your use of the Site;
  • Respond to any questions, comments or inquiries from you;
  • Process and catalog responses to surveys or questionnaires;
  • Enter you in contests or other promotions and notify you of results;
  • Improve the content and general administration of the Site to better suit your interests;
  • Communicate with you regarding additional uses of your PII beyond the scope of this list;
  • Perform internal Site operations (e.g., fraud prevention);
  • Troubleshoot software issues and operational problems with the Site;
  • Conduct data analysis and testing; and/or
  • Monitor Site usage.

By using the Site, and allowing DNP to collect the PII and other data referenced above, you agree that DNP may collect, use and share such information in accordance with the terms of this Policy.

Collection of Information: Sharing Your Information with Third Parties

DNP may share certain portions of PII and other data with its vendors in order to make the Site and Site-related services function properly. For example, if you apply for a Site account, we may share some of your PII with third parties in order to perform the necessary credit check. Also, we may share certain portions of your PII and other data with third-party service providers and other vendors such as:

  • Our web developer, Werkbot, to develop and maintain the Site;
  • Our email service provider, Constant Contact, to send you information on products or services in which you may be interested; and/or
  • Our cloud service provider, Flexential, to host the Site.

Certain areas on the Site may integrate with social media sharing services which will let you share content from the Site with other online services. Your use of such features may enable the sharing of information with your friends or the public, depending on the settings you establish with the relevant social sharing service. Please review the privacy policies of those social media services for more information about how such services handle the information you provide to or share through them.

DNP reserves the right to disclose any of your collected information, including PII, if we reasonably believe: (1) DNP is required to do so by law; (2) we should in cooperation with a governmental or law enforcement investigation; and/or (3) it would prevent imminent bodily harm to anyone, fraud, harm to DNP or DNP’s property, or any other illegal activity.

DNP may share your PII with a third party if DNP’s ownership status changes, such as if DNP is acquired or merged with a third party.

Other than what is referenced above, the PII collected from you is not shared with or sold to any person or entity outside of DNP.

Review and Modification of Collected Information

In connection with DNP’s collection and use of your PII, you have the rights to:

  • Request access to or correction of the PII in DNP’s custody or control;
  • Withdraw your consent to the collection, use, sale or disclosure of your PII, subject to contractual and legal restrictions;
  • Request details on the specific pieces of PII that DNP has collected about you;
  • Request that DNP delete or properly dispose of copies of PII it has collected about you; and
  • Not be discriminated against, in terms of the services and prices offered on or through our Site, because you exercised these rights regarding the collection, use and sharing of your PII.

If you would like to access, review, edit, delete or have us properly dispose of any copies of the PII we collected from you, if you would like to opt-out of receiving further information, limit what PII DNP shares, or if you would like to exercise the above rights in any other way, please contact us at

You may be able to opt-out of DNP sharing your PII with the entities identified in this Policy by contacting us using the above email address, unless the sharing of your PII is necessary to perform one of the following business purposes: to count ad impressions and evaluate their effectiveness; to detect, protect against, and prosecute security incidents; to debug or troubleshoot functional errors that may arise with the Site; to complete short-term tasks related to an existing interaction you have with DNP; to maintain or service your account; to process payments and fulfill orders or other transactions you authorize; to verify your customer information; and to ensure the safety and quality of the Site.

Please note that DNP will do its best to accommodate any request to delete or properly dispose of any copies of your PII, but DNP cannot guarantee we can eliminate all PII from the specified uses. Therefore, please be as specific as possible in any request to delete or dispose of copies of your PII. If you choose to delete certain portions of your PII, it may affect your ability to use certain services or elements of the Site. If the request relates to information that DNP needs to make the Site function properly for you, you may no longer be able to use the Site.

DNP reserves the right to maintain proper business records as required by law, or for otherwise legitimate business purposes to the extent permitted by law, even if such records contain your PII.

If you would like to opt-out of receiving promotional emails from DNP, please follow the opt-out instructions at the bottom of the email or send DNP a detailed email at

DNP does not knowingly collect any information from minors, nor is the Site directed at or intended for minors. If a minor uploads or posts information through the Site that is publicly available, and the minor subsequently wants that same information deleted, the minor has a right to request that such information be removed from public viewing. Any minor, or the parent(s) or legal guardian(s) of such minor, who wishes to request the removal of the minor’s information should submit a request: (1) through the “Contact Us” form on the Site; (2) by email to; or (3) by calling us at 724-696-7500. Any removal of content by DNP does not ensure or guarantee complete or comprehensive removal of the content in all places. The content may have been shared or reposted by other parties, or federal or state law may require maintenance of the content or information.

If you would like to delete your Site account, please contact us at

DNP does not recognize or process “do not track” or similar technical requests sent as a result of choices you make in your computer or browser settings.

Protection of Information and Security

It is DNP’s policy to do its best to keep any PII you provide to us secure.

DNP implements, uses and maintains industry standard technological security measures that are reasonably designed to help protect your PII from loss, unauthorized access, or disclosure.

More specifically, the Site is hosted on a secure server behind a firewall. Further, we use SSL technology for information collected during the Site product checkout process.

The Site uses authentication requirements related to user accounts, such as the requirement that passwords be at least eight characters long. Passwords also cannot be reused once changed. DNP is not responsible for the confidentiality of your login information. You agree that you are responsible in the event your username and/or password are lost or stolen.

While DNP takes the issue of protecting your privacy seriously, you should exercise discretion in what information you transmit to the Site. We cannot guarantee that information sent over the Internet is fully secure, as transmitted information may be intercepted by others before it reaches its destination. DNP is not responsible for the security of information sent to us over the Internet.

DNP retains PII only for as long as necessary to fulfill the stated purpose for which the PII was collected or otherwise processed, and thereafter for a variety of legitimate legal or business purposes. These may include retention periods that are: (1) mandated by law, contract or similar obligations applicable to DNP’s business operations; (2) for preserving, resolving, defending or enforcing our legal/contractual rights; or (3) necessary to maintain adequate and accurate business and financial records. Our collection times will be consistent with applicable law.

Children's Privacy

The Site is intended for individuals 18 years of age and older located in the United States.

The Site is not directed at, marketed to, nor intended for, children under 13 years of age. DNP does not knowingly collect any information, including PII, from children under 13 years of age. If DNP learns that any information was provided on or through the Site by a person younger than 13 years of age, DNP will delete the information immediately.

International Issues

The Site is generally intended for users in the United States. DNP only knowingly collects information on or through the Site from individuals within the United States. If you provide information to us from outside of the United States, you do so at your own risk. If you are outside of the United States, you are responsible for complying with any local laws regarding use of the Site and data processing. Please note that by providing any information through the Site, you consent to have such information transmitted to and processed in the United States.

If you are within or are a resident of a member nation of the EUROPEAN ECONOMIC AREA (the “EEA,” which includes the 27 European Union Member States, Iceland, Lichtenstein and Norway), Switzerland or the United Kingdom (“UK”) (collectively, the “EU”), you are not authorized to use this Site. Instead, please visit the DNP Imagingcomm Europe B.V. website at, and click here to learn about how we collect, share and use your personal data, and how you can exercise your privacy rights.

External Links

The Site may contain links to external third party websites or applications, including those embedded in third party advertisements or sponsor information, that are not controlled by DNP. Links to these external third party locations are provided only as a convenience to viewers, and they shall not be interpreted as an endorsement, sponsorship, or association of any kind. DNP is not responsible for the content, privacy practices and data collection policies for such third party locations. You should consult the privacy policies of those third party locations for details.

DNP may also allow interaction between the Site and other online services such as social media providers. This may include plugins available through the Site that allow you to share information with persons outside of the Site. Please consult the privacy policies of such third party providers before using them to make sure you are comfortable with the level of sharing.

Terms of Use

The Site’s Terms of Use are incorporated by reference into this Policy. You should review the Site’s Terms of Use before using the Site. The Site’s Terms of Use can be found at


DNP takes privacy concerns seriously and intends to strictly enforce this Policy. If you believe there has been some violation of this Policy by DNP, or if you have any questions regarding this Policy, please contact us using any of the below contact information:

DNP Imagingcomm America Corporation
1001 Technology Drive
Door 29J
Mount Pleasant, PA 15666

This Policy was last updated on July 30, 2019.