Return Policy

Return Policy

Quality Returns

Did you receive an incorrect or defective product? We can help! Please contact our Customer Service Team at 1.888.569.7222 or cdg@dnp.imgcomm.com. If DNP confirms a return is warranted, we will create a return material authorization number for the shipment. We ask that any product that is suspected to be defective, along with a sample of the media (printed and unprinted), be shipped to:

DNP Imagingcomm America Corporation

REF: (RMA#)
1001 Technology Drive
Dock 32
Mount Pleasant, PA 15666

If the product claim is verified, we will credit a full refund to your account. Please reference our Warranty and Storage Conditions for complete details.

Non-Quality Returns

Ordered the wrong product by mistake? DNP’s return policy for non-quality reasons applies to product returns that occur within 90 days of the invoice date. Returns beyond 90 days of the invoice date will not be accepted.

Returns of full cases will be accepted as follows:

  • Stock (BIN or MTS) items are accepted without a restocking fee.
  • Non-stock (MTO) items may be returned if they can be resold. If accepted, returns will be assessed a 50% restocking fee.

Note that our stocking distinctions may change. Therefore, the restocking fee will be determined per the stocking status at the time of return.

DUE TO THE LABOR INVOLVED WITH RESTOCKING, FEES CANNOT BE REDUCED OR WAIVED.

If you have any questions, please contact Customer Service at 1-888-569-7222 or email cdg@dnp.imgcomm.com.