"Here we continue to value the excellent DNP system/service always, knowing that in extraordinary times you also know how to find solutions."

Top Labels
Belem Gerli
General Manager

“You guys have done an awesome job working through this. I would say top 3 of all the vendors we have.”

Rusco Packaging, Inc.
Tim Wolfe

“DNP has been a wonderful partner over the years, and I speak for our entire team when I say that we look forward to a great relationship moving forward!”

Global General Manager in CA

“We love having you guys as partners! Thank you for everything you do to help support us and support our continued growth!”

McCourt Label Company
Sharon Cole Zampogna
Vice President of Sales

“I just want to let you all know that you are awesome to work with, and you all do a great job. You have always been consistent in confirming my orders on time, and I can’t think of a time that I ever had a problem with any of my orders.”

Coridian Technologies, Inc.
Renee Pederson
Custom Label & Customer Care Specialist

“You guys have been a valuable partner to us and we appreciate the relationship that has grown for over 20 years. Thank you again and we hope to continue for many more.”

Dixie Labels
Joe Buckley
General Manager

“Your group there is always wonderful rolling with the punches. Thank you and your team as always for your awesome support!”

Diversified Labeling Solutions
Julie Bugiyne
Procurement Specialist

“The ribbons arrived today just in time for Monday when we need them! Thanks again for your quick production and logistics turnaround, much appreciated.”

Labelmatch customer
Stephen Vick
Procurement and Quality Manager

“As always, I appreciate your help throughout the years. Although we aren’t anywhere near your biggest customer, you treat us with best in class service and we will always remember that.”

M&R Label
Steve Brownstone

"I wanted to write a quick note to thank DNP for being our preferred business partner for Thermal Ribbons. You certainly check all of the boxes!

  • Quality Ribbons we can trust
  • Fair Pricing and Fast Shipping
  • Customer Service that is second to none

On behalf of Barcode Printer Supply and all of our happy customers…thank you!"

Barcode Printer Supply
John Vick
VP Sales

 “I just wanted to let you know that we review our supplier/partner team each year as part of our business review and quality process. We just finished our meeting. I wanted to let you know that you were the highest rated vendor we have. We rate on defect, on time, communication, price, and risk. You were 5’s for everything … Seriously, the value we receive from your team is outstanding. Thank you for being an awesome partner and so great to work with.”

Coridian Technologies, Inc.
Pat Geraghty
VP of Sales & Marketing

“Errors will happen, it's part of life. However, the way they are dealt with is what says a lot - regarding DNP's handling of any issue. From my understanding, there is always an amazingly quick ‘no questions asked' response to even the most minor problem. Thanks to the team for taking great care of ‘our’ customers - especially on the rare occasion, when things don't go right.”

Tharo Systems, Inc.
Randy Thatcher

“I will admit, I have never been a fan of change, and I was incredibly nervous to work with someone new...  I’m also willing to admit that I was so wrong to be nervous. … You have been nothing but incredible to work with... You are super speedy, always willing to help fill a request or answer the silliest of questions our team tosses at you. Your follow up to any email or call is above and beyond what we see from any of our other suppliers. You also let your sense of humor shine, and that’s probably what I find the most refreshing - gives the person on the other end of the email/phone a personality and not just a standard corporate answer. With that being said, I’m not proposing marriage or anything, but I just wanted you to know that we LOVE working with you. Thank you for everything you’ve done, and we look forward many more years of working with you… Yes, I said years, you aren’t going anywhere!”

WS Packaging Group, A Multi-Color Company
Tammy Bredael
Customer Service

“I appreciate you being quick in your response! Just another reason why I LOVE doing business with DNP, you guys are top notch, please don’t ever change!! … By far my favorite supplier!”

Antibus Scales & Barcode Systems
Hilary Evans
Sales Representative

“We have been a customer of … your company for a short time. All I can say [is] if only other vendors followed you and your company’s practices. You’re an amazing group. This is so rare these days. Wish you started making other products. You guys [could] do anything well!”

Systems Convergence, Inc
Stephen White

“Our customers are used to one thing, and when that suddenly varies, and they receive something different, it throws a lot off. With you guys, it always works great, the packaging is always consistent, and I don’t have to worry about a sudden change in performance, the makeup of the ribbon changing and things like that. I’m working on changing the entire line over to DNP. I have more confidence in your product.”

Purchasing Agent
Anaheim, CA

"As always, working with DNP is awesome! I've been an avid fan since Nov '97."

Scot Goodspeed
Media Business Development Manager

“I am very pleased with the way you guys stepped up to help out this customer! Well done. Should help us to keep this customer for quite a while. Value added! Please congratulate everyone on the team for us.”

Label & Barcode, Inc.
Phil Smith

"I must [...] tell you how much our company appreciates the exceptional service that we continually receive from [our Customer Service Representative]. We have been doing business with DNP for over fifteen years. Because of [their] continued support on our behalf, we still supply our original customer base with DNP ribbons. How many vendors would be able to say that? Over the years we have become dear friends. We have become a part of the family! DNP also deserves credit for recognizing how important Personal Customer Service still is in our fast-paced environment these days... We can’t thank you enough.”

Hue~N~Ink Printing Solutions, LLC
Pat Huenink
CFO and Sales

"[My DNP representative's] customer service skills are impeccable!”

accQtrax Labeling Technology
Bob Mercier

"...I’m very grateful for this. If we had this program ourselves for suppliers, I would also send DNP a gift ... for your excellence in the service you provide.”

Luis Mario Cuevas
Account Manager

"You’re one of my most valued partnerships, thank you for your quality products and outstanding service!"

Mark White
Business Development Representative

“The whole DNP Imagingcomm team has been awesome at jumping into action and resolving this very rare quality issue and making sure both EIS [and] our customer have been taken care of. Thanks again for the awesome support from all of you...!”

Doug Langford
Supply Chain Procurement

“I'm a new customer with DNP. … I received an email today from my customer as to the status of her order. I sent my inquiry to [my Sales Representative] and not 10 minutes later got a reply from [my Customer Service Representative].

… [My Customer Service Representative] not only got back to me very timely, she did a search on the UPS website and let me know that the order not only shipped on July 14th, she let me know that the order was on the truck and would be delivered today.

I have not gotten professionalism like that in years. Something so slight as letting me know that the order was on the truck and would deliver today just doesn't happen in business today. With other vendors, most tracking that I have to research gets me a tracking number, and I have to invest my time, go to the website, and track the order.

What [my Customer Service Representative] did was what customer service should look like. My experience with DNP is a definite ‘Two-Thumbs-Up!’ … One Happy Customer!”

PR Label Company

"You're the best! Quickest reply in the ribbon industry!!!"

Print Image
Sales Manager

"Just wanted to say thanks for taking [my business] seriously, and like I've said many times, you guys are top notch. Classic example of teamwork and successful partnering."

Thomas Total Business Solutions
Dave Thomas

"DNP ribbons saved the day for my customer. A delivery was made the next morning after an overnight shipment from DNP. The ribbons were in immediate need by a manufacturing company operating a continuous line. The line would have had to be stopped if labels could not be produced. The prompt availability of the DNP thermal ribbons has captured a new customer who in the past could not count on reliable shipments. I appreciate the continued support of DNP [Imagingcomm] America Corp."

M & M Solutions, Inc.
Ed Friedman

"...your company had to show great innovation and growth, which are not easy tasks given today's challenging business environment. Companies like DNP [Imagingcomm] America Corp. are helping to make sure that we maintain our manufacturing heritage and build the foundation for future generations to be successful here in Pennsylvania. I would like to thank you for the hard work that you strive for each day and for continuing to foster growth in the Commonwealth."

United States Senate
Patrick J. Toomey
United States Senator

"Your service ... is nothing short of awesome - always professional, always detailed, always working for the best outcome for your partner."

Huzzard Systems
Gary Jahnke

"I often compare this level of service with [your competitor].That’s why we have one customer with them (specific ribbons are the spec), and the rest of our customers with you."

Ideal Print Solutions
Rob Hawkins

“Thanks for taking such good care of CFS. You guys have been a seamless transition from ITW … Thanks again for everything!”

Bill Price

"World Class Service."

Crown Packaging Corporation
Bob Mueller
Industrial Packaging Specialist