“Errors will happen, it's part of life. However, the way they are dealt with is what says a lot - regarding DNP's handling of any issue. From my understanding, there is always an amazingly quick ‘no questions asked' response to even the most minor problem. Thanks to the team for taking great care of ‘our’ customers - especially on the rare occasion, when things don't go right.”
Tharo Systems, Inc.
“I will admit, I have never been a fan of change, and I was incredibly nervous to work with someone new... I’m also willing to admit that I was so wrong to be nervous. … You have been nothing but incredible to work with... You are super speedy, always willing to help fill a request or answer the silliest of questions our team tosses at you. Your follow up to any email or call is above and beyond what we see from any of our other suppliers. You also let your sense of humor shine, and that’s probably what I find the most refreshing - gives the person on the other end of the email/phone a personality and not just a standard corporate answer. With that being said, I’m not proposing marriage or anything, but I just wanted you to know that we LOVE working with you. Thank you for everything you’ve done, and we look forward many more years of working with you… Yes, I said years, you aren’t going anywhere!”
WS Packaging Group, A Multi-Color Company
“I appreciate you being quick in your response! Just another reason why I LOVE doing business with DNP, you guys are top notch, please don’t ever change!! … By far my favorite supplier!”
Antibus Scales & Barcode Systems
“Our customers are used to one thing, and when that suddenly varies, and they receive something different, it throws a lot off. With you guys, it always works great, the packaging is always consistent, and I don’t have to worry about a sudden change in performance, the makeup of the ribbon changing and things like that. I’m working on changing the entire line over to DNP. I have more confidence in your product.”
“I am very pleased with the way you guys stepped up to help out this customer! Well done. Should help us to keep this customer for quite a while. Value added! Please congratulate everyone on the team for us.”
Label & Barcode, Inc.
"I must [...] tell you how much our company appreciates the exceptional service that we continually receive from [our Customer Service Representative]. We have been doing business with DNP for over fifteen years. Because of [their] continued support on our behalf, we still supply our original customer base with DNP ribbons. How many vendors would be able to say that? Over the years we have become dear friends. We have become a part of the family! DNP also deserves credit for recognizing how important Personal Customer Service still is in our fast-paced environment these days... We can’t thank you enough.”
Hue~N~Ink Printing Solutions, LLC
CFO and Sales
"...I’m very grateful for this. If we had this program ourselves for suppliers, I would also send DNP a gift ... for your excellence in the service you provide.”
Luis Mario Cuevas
“The whole DNP Imagingcomm team has been awesome at jumping into action and resolving this very rare quality issue and making sure both EIS [and] our customer have been taken care of. Thanks again for the awesome support from all of you...!”
Supply Chain Procurement
“I'm a new customer with DNP. … I received an email today from my customer as to the status of her order. I sent my inquiry to [my Sales Representative] and not 10 minutes later got a reply from [my Customer Service Representative].
… [My Customer Service Representative] not only got back to me very timely, she did a search on the UPS website and let me know that the order not only shipped on July 14th, she let me know that the order was on the truck and would be delivered today.
I have not gotten professionalism like that in years. Something so slight as letting me know that the order was on the truck and would deliver today just doesn't happen in business today. With other vendors, most tracking that I have to research gets me a tracking number, and I have to invest my time, go to the website, and track the order.
What [my Customer Service Representative] did was what customer service should look like. My experience with DNP is a definite ‘Two-Thumbs-Up!’ … One Happy Customer!”
"You're the best! Quickest reply in the ribbon industry!!!"
"Just wanted to say thanks for taking [my business] seriously, and like I've said many times, you guys are top notch. Classic example of teamwork and successful partnering."
Thomas Total Business Solutions
"DNP ribbons saved the day for my customer. A delivery was made the next morning after an overnight shipment from DNP. The ribbons were in immediate need by a manufacturing company operating a continuous line. The line would have had to be stopped if labels could not be produced. The prompt availability of the DNP thermal ribbons has captured a new customer who in the past could not count on reliable shipments. I appreciate the continued support of DNP [Imagingcomm] America Corp."
M & M Solutions, Inc.
"...your company had to show great innovation and growth, which are not easy tasks given today's challenging business environment. Companies like DNP [Imagingcomm] America Corp. are helping to make sure that we maintain our manufacturing heritage and build the foundation for future generations to be successful here in Pennsylvania. I would like to thank you for the hard work that you strive for each day and for continuing to foster growth in the Commonwealth."
United States Senate
Patrick J. Toomey
United States Senator
"I often compare this level of service with [your competitor].That’s why we have one customer with them (specific ribbons are the spec), and the rest of our customers with you."
Ideal Print Solutions